Refund Policy

We back every paid report with a 7-day, no-questions-asked, full refund. If a report doesn't match what you hoped for, write us and we will refund you.

Last updated: 2026-05-07

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1. The promise

Every paid report comes with a 7-calendar-day full-refund window starting from the timestamp of your successful payment. You do not need to explain why. You do not need to argue the report's accuracy. You ask, we refund.

2. How to request a refund

Email the address shown on the /contact page from the same email address used at checkout. Include: • Your order ID (visible on the report page and in the receipt email) • The date of purchase That's it — no questionnaire, no support ticket loops.

3. Processing time

We initiate the refund through Stripe within 1 business day of your request. Your card-issuing bank then takes 5-10 business days to credit your account. The refund is returned to the original payment method in the original currency.

4. Exclusions

The 7-day window is the only hard limit. Beyond day 7 we still consider partial refunds case-by-case for delivery failures or service errors. We may decline refund requests in two narrow situations: (a) you have already initiated a chargeback dispute through your bank for the same charge, or (b) the request shows clear fraud indicators (e.g. stolen card).

5. After a refund

Once refunded, the corresponding paid report is removed from your account view; the underlying anonymized BaZi computation may remain in our analytics aggregates.

6. EU / UK consumer rights

If you are a consumer in the EU, EEA, or UK, statutory consumer rights (including the right to withdraw from digital service contracts within 14 days under specific conditions) apply in addition to this policy. The more generous right to refund — ours or the law's — always wins.